Frequently asked questions
Questions about Account
1 How do I create an account on Sci-Fi Supply?
Creating an account is easy! Click the user icon in the top-right corner of our website and select "Register." Enter your name, email address, and a password. Once registered, you can track orders, save your wishlist, and check out faster.
2I forgot my password. How can I reset it?
No worries! Go to the login page and click "Lost your password?" Enter your registered email address and we'll send you a reset link. Check your spam/junk folder if you don't see it within a few minutes.
3Can I change my email address or account details?
Yes! Log in to your account and go to "Account Details" in your dashboard. From there you can update your name, email address, and password anytime.
4Do I need an account to place an order?
No, you can checkout as a guest. However, creating a free account lets you track your orders, view order history, and enjoy a faster checkout experience in the future.
Questions about Payment
1 What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, Amex), PayPal, and other secure payment methods available at checkout. All transactions are encrypted and secure.
2Is it safe to enter my card details on your website?
Absolutely. Our website uses SSL encryption to keep your payment information safe. We do not store your card details — all payments are processed through secure, PCI-compliant payment gateways.
3Why was my payment declined?
Payment can be declined due to incorrect card details, insufficient funds, or your bank blocking the transaction. Please double-check your details or try a different payment method. If the issue persists, contact your bank or reach out to us at support@scifisupply.com.
4Will I receive an invoice for my order?
Yes! An order confirmation email with your invoice details is sent automatically after every successful purchase. You can also view and download your invoices from the "Orders" section in your account dashboard.
Questions about Returns
1What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, unwashed, and in their original condition with tags attached. Custom or personalized items are not eligible for return unless they arrive damaged or defective.
2How do I initiate a return or exchange?
To start a return, email us at support@scifisupply.com with your order number and reason for return. Our team will guide you through the process. Once we receive and inspect the item, your refund or exchange will be processed within 5–7 business days.
3I received a damaged or wrong item. What should I do?
We're so sorry about that! Please contact us within 48 hours of receiving your order at support@scifisupply.com with photos of the item and your order number. We'll send a replacement or issue a full refund — no need to return the damaged item.
4Are return shipping costs covered by Sci-Fi Supply?
If the return is due to our error (wrong or damaged item), we cover the return shipping cost. For change-of-mind returns, the customer is responsible for shipping fees.
Other questions
1How long does shipping take?
Standard shipping typically takes 5–10 business days depending on your location. International orders may take longer. Once your order is shipped, you'll receive a tracking number via email to follow your delivery in real time.
2Do you ship internationally?
Yes, we ship to multiple countries! Shipping rates and delivery times vary by location and will be shown at checkout. Please note that customs duties or import taxes may apply depending on your country's regulations.
3Can I request a custom or bulk order?
Absolutely! We love custom orders. Head over to our "Request / Quote" page and fill out the form with your requirements. Whether it's bulk t-shirts, custom stickers, or event merch — our team will get back to you with a quote.
4How can I contact Sci-Fi Supply support?
You can reach us anytime via our Contact Us page, or email us directly at support@scifisupply.com. We aim to respond to all queries within 24–48 hours. May the force be with your inbox!